99xo4 Privacy Policy — Your Information Is Fully Protected
This privacy policy explains in detail how your personal information is collected, used, and protected on the 99xo4 platform.
Introduction and General Information
99xo4 ("we", "us", or "platform") provides a trusted online gaming service for users in Bangladesh. This privacy policy explains how we collect, store, process, and protect your personal information when you use our website, create an account, or use any of our services.
This privacy policy applies to all services offered by 99xo4, including our website, mobile version, and any related services. By using our platform, you agree to the terms of this privacy policy.
The security of your personal information is our highest priority. We use SSL encryption and industry-standard security technology to keep your information completely safe.
Privacy Policy Summary
What Information We Collect
We collect various types of information to create accounts and provide services on 99xo4. This information is used solely to provide you with the best service and to ensure the security of the platform.
2.1 Personally Identifiable Information
During account registration, you provide the following information:
- Full name (for legal identity verification)
- Email address (for communication and account recovery)
- Date of birth (age verification — for users 21+ only)
- Mobile number (for payment and verification)
- National ID or passport number (for KYC verification)
2.2 Financial and Payment Information
For transaction processing, we collect:
- bKash, Nagad, Rocket, or Upay account numbers (partial — full numbers are not stored)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
We never store your full payment card number, CVV, or bank PIN. All financial information is processed in encrypted form.
2.3 Technical and Usage Information
Information automatically collected while using our platform:
- IP address and device identifier information
- Browser type and operating system
- Page visit history and session duration
- Click patterns and navigation data
- Data collected from cookies and equivalent tracking technologies
2.4 Support and Communication Information
When you contact us via our 24/7 live chat support or email, the content of that conversation, the time, and the associated account information are stored. This is used to provide better support in the future and to resolve disputes.
Purpose of Data Use
99xo4 uses your personal information only for specific, clear, and lawful purposes. The reasons we process your information are described in detail below:
3.1 Account Management and Service Provision
- Account creation, verification, and management
- Deposit and withdrawal processing
- Providing bonuses and promotional offers
- VIP program and rewards management
- Storing and displaying gaming history
3.2 Identity Verification and Fraud Prevention
- KYC (Know Your Customer) verification process
- Age verification — ensuring access only for users 21+
- Preventing the creation of multiple accounts
- Detecting and preventing suspicious transactions
- Meeting anti-money laundering (AML) obligations
3.3 Customer Support
To resolve any questions, issues, or disputes related to your account, our Bengali-speaking 24/7 support team uses your previous transaction and communication history to provide faster and more effective service.
3.4 Platform Improvement and Personalization
- Analyzing your preferences and usage patterns to provide a personalized experience
- Improving platform performance and usability
- Analyzing user data to develop new services and features
- Sending relevant promotional messages where applicable (you can opt out at any time)
Sharing Information with Third Parties
99xo4 never sells your personal information. However, limited information may be shared with certain third parties in the following circumstances:
4.1 Payment Processors
We work with trusted payment service providers to process your deposit and withdrawal transactions. This includes payment platforms such as bKash, Nagad, Rocket, and Upay, as well as banking institutions. These providers receive only the minimum information necessary to complete a transaction.
4.2 Technology and Service Partners
Technology providers that help operate our platform — such as server hosting, data analytics, and fraud prevention services — have access to the limited information required to carry out their work. All such partners are contractually bound to comply with our privacy standards.
4.3 Legal Obligations
In the case of a court order from a competent authority, a lawful request from a law enforcement agency, or a legal obligation, we may be required to disclose necessary information. In such cases, we will always provide only the minimum information required.
We never sell or transfer your personal information to advertisers, data brokers, or any other third party for commercial purposes.
Cookies and Tracking Technologies
99xo4 uses cookies and similar technologies to improve your experience and ensure the proper functioning of the platform.
5.1 Essential Cookies
These cookies are essential for the basic functioning of the platform. They are used to maintain your login session, for security verification, and for payment processing. Disabling these cookies will prevent the platform from working properly.
5.2 Functional Cookies
These cookies are used to remember your preferences — such as language selection, game settings, and display preferences. They make each of your visits more convenient.
5.3 Analytics Cookies
We collect anonymous analytics data to understand how the platform is being used and to improve the quality of our services. This information does not identify you personally.
You can control or delete cookies through your browser settings. However, disabling certain essential cookies may cause some parts of our service to stop working.
Data Security Measures
To ensure the security of your personal information, 99xo4 has adopted the highest industry-standard technical and organizational measures.
6.1 Technical Security
- SSL/TLS Encryption: All communication between your browser and our servers is encrypted
- Data Encryption: Stored sensitive information is protected by strong encryption algorithms
- Firewall and Intrusion Detection: Unauthorized access attempts are detected and blocked in real time
- Regular Security Audits: Regular vulnerability assessments conducted by independent experts
- Two-Factor Verification: An additional layer of verification for suspicious login attempts
6.2 Organizational Security
- Only authorized personnel have access to the personal information they need
- All staff receive regular training on data protection
- Strict penalties apply for breaches of data privacy standards
- A defined response plan is in place for data breach incidents
Data transmission over the internet is not completely secure. We make every effort to protect your information, but no system can claim to be 100% secure. It is your responsibility to keep your password safe and to report any suspicious activity to us.
Data Retention Period
We retain your personal information only for as long as necessary. The retention period is determined based on the type of information, the purpose for which it was collected, and any applicable legal obligations.
7.1 Active Accounts
While your account is active, we retain all relevant personal information, transaction history, and gaming records. This information is essential for managing your account and providing services.
7.2 After Account Closure
After an account is closed or deactivated, we may retain certain information if:
- Legal obligations must be met (such as records of financial transactions)
- Evidence needs to be retained for dispute resolution or legal claims
- It is required for fraud prevention or security purposes
7.3 Data Deletion Requests
Within legal limitations, you may request that your personal information be deleted. However, it may not be possible to delete records of financial transactions and legally required information.
Your Rights
As a user of 99xo4, you have the following rights regarding your personal information. Contact us to exercise these rights.
Right to Access Information
You have the right to request to view what information we have stored about you.
Right to Correction
You can request that any inaccuracies in your information be corrected.
Right to Deletion
In certain circumstances, you can request that your personal information be deleted.
Right to Object
You can object to marketing communications or certain types of data processing.
Right to Data Portability
You can request to receive your information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be temporarily restricted.
We will try to respond within 30 days of receiving your request to exercise your rights. For complex or multiple requests, this timeframe may be extended, but we will notify you.
Protection of Minors
99xo4 strictly provides services only to individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.
Age verification is mandatory at the time of account registration. If we become aware that someone under the age of 21 has registered, that account will be immediately cancelled and all associated information will be deleted.
If you believe that a minor has registered on our platform, please contact us immediately at [email protected].
Policy Changes and Updates
99xo4 reserves the right to update this privacy policy as needed. Changes may occur for the following reasons:
- Addition of new services or features
- Changes in applicable laws or regulations
- Technological improvements or security enhancements
- Based on user feedback and suggestions
For significant changes, we will send a notification to your registered email address. Continued use of the platform after changes have been made will be considered as your acceptance of the new policy.
The date of the last update to this policy: 1 January 2026. Our support team will provide a copy of any previous version upon request.
Privacy Contact
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us through the channels below. Our team is always ready to help.
Related Legal Documents
Read our other policies and terms — stay fully informed about your rights and responsibilities.